As part of our on-going commitment to our clients, we are always happy to hear what you like about the services we provide, but we also recognise that at times, you might need to tell us where we haven’t done so well.
Please complete the feedback form below and tell us what you think, good or bad:
Please note that we aim to respond to all feedback (good or bad) within one working day.
If you are dissatisfied with our response, or your feedback is of a serious nature, you can make a formal complaint by following the guidance in within our Complaints Procedure. A copy of our Customer Services Policy & Complaints Procedure can be downloaded by clicking here [policy attached]
MSH @ Home is run by MSH Health & Wellbeing CIC, an independent healthcare provider registered with the Care Quality Commission (CQC). A serious complaint can also be raised directly with the CQC. Details of how to do this can be found on their website: http://www.cqc.org.uk