• Call Us +44 020 8960 7746
  • info@mshathome.co.uk
  • MSH at Home CIC, SOBUS Freston Road Hub, 196 Freston Road, London W10 6TT


Social Mission - MSH@Home

MSH at Home Community Interest Company (MSH) is a dynamic and innovative nurse led organisation providing fully accessible and patient centred health and social care services.

Our Strategic Aims and Objectives:

1. To provide the highest quality health & wellbeing services available to private, commercial & NHS clients.

2. Promote positive health and general wellbeing, with a focus on public health outcomes, mental health and wellbeing, safe and effect clinical trials and healthy ageing..

3. To increase access to appropriate information for the promotion of a healthy lifestyle and of general wellbeing, including positive mental health. Through proactive networking, to signpost patients and clients to evidence based sources of best practice and advice.

4. Ensure all staff have the right skills and training to carry out their duties competently. Our aim is to incorporate our 6 core values (care, compassion, competence, communication, courage and commitment) across all aspects of our work – from office support through to service delivery with patients and clients.

5. To support the recruitment of clients to clinical trails through the provision of a safe and effective home visiting service, reducing the burden on the client to attend frequent hospital/trial centre appointments.

6. To provide vetted volunteer ‘companions’ who offer a befriending and social service, with weekly visits to support home care clients with their hobbies, getting out and about or simply having a chat over a cup of tea , reducing social isolation and promoting positive mental wellbeing.

7. The provision of personal care for people who are unable to provide it for themselves, because of old age, illness or disability, and which is provided to them in the place where those people are living at the time when the care is required.

8. To provide a safe, quality driven nurse led domiciliary care service to clients where their care needs are respected and that the clients are fully involved in the delivery of their own personal care

9. To provide nursing interventions & diagnosis for the purpose of maintaining the health and wellbeing of persons being cared for within their own home, such as the prevention and treatment of pressure sores, administration of medications  (including intravenous medications), etc. so as to maintain the persons best potential health and wellbeing, prevent unnecessary hospital admissions and facilitate early discharge from hospital where nursing care may be required.

Our Values:

MSH at Home CIC believes that the client is the focus of our business and their wellbeing should be at the heart of all that we do.

Our Philosophy

Click on the different circles to find out more about our 6 C's philosophy.

Our Philosophy
Care Competence Communication Compassion Courage Commitment


We care that clients receive a service that is right for them, as an individual, and will also help improve the health of the whole community

  • Domestic Care - assisting you with day to day household tasks, such as cleaning and preparing nutritious healthy meals
  • Personal Care - assisting you with the activities of daily living, such as bathing and dressing, use of the bathroom and maintaining continence


We ensure that all our practitioners and therapists understand each clients' individual needs, and have the expertise, clinical and technical knowledge to deliver effective treatments

  • Specifically for those with HIV / AIDS, as well as supporting those with other complex health needs, being sensitive and respectful of your lifestyle choices
  • Home from hospital
  • Dementia & Alzheimer’s care


We understand that effective communication means listening to client's needs and requirements, and delivering a range of services tailored to these needs

  • Medication Prompting & Administration - assisting you with taking of medicines
  • Psychotherapy & Wellbeing – assisting you with your mental health issues and concerns
  • Providing a named Registered Nurse as your Care Partner, who will facilitate you and/or your family to plan the care you receive, the way you want to receive it


We aim to build a lasting relationship with our clients, based on empathy, respect and dignity

  • Companionship - accompanying you to social events & other community activities
  • Respite services


We have developed a service that gives our staff the personal strength and vision to innovate and embrace new ways of thinking, as well as the confidence to raise concerns when something isn't right.

  • End of Life Care - supporting individuals and families with terminal illness
  • Using technology such as Apps and websites to allow you and/or your family to rate and provide feedback on our services, as well as ensuring that your Care Partner stays in regular contact to ensure you are full satisfied with the care you are receiving
  • Starting from the recruitment process, we empower our personal carer support workers and nurses to speak up, with a no blame culture. If we make a mistake, we acknowledge it and work with you to put things right


As a social enterprise we are committed to ensuring all surplus is reinvested to run and improve our services, enhancing care, ensuring our staff receive a London Living Wage and ongoing professional development. MSH @ Home is committed to identifying, understanding and responding to the different needs and experiences of our local community in order to narrow the gap in outcomes on all things that matter.

  • Graduate companion service, providing you with a young person who is respectful of your life experience, but keen to support you to make the most out of all that London has to offer. That could be a visit to local park or gallery, a friend to accompany you to a hospital or health care appointment, or someone with whom to share a smile over a cup of tea

In line with the Department of Health ‘Compassion in Practice’, we will implement the 6Cs, as they naturally focus on putting the client at the heart of the services we will provide:

CARE – We care that clients receive a service that is right for them, as an individual, and will also help improve the health of the whole community. MSH recognises, respects and values the UK’s diverse community and all staff are committed to promoting good relationships between people of different backgrounds and lifestyles.

COMPASSION – When we provide clients with a service, we aim to build a lasting relationship with them, based on empathy, respect and dignity. All staff members work in a way that takes into account the fact that people have multiple identities and complex needs which may compound the inequalities which we all face in today’s society.

COMPETENCE – We ensure that all our practitioners and therapists understand clients’ individual needs, and have the expertise, clinical and technical knowledge to deliver effective treatments and services based on research and evidence.

COMMUNICATION – Is central to successful relationships and effective team working. Effective communication means listening to clients’ needs and requirements and delivering a range of therapies and services that respond to these needs. If a client tell us that they are unhappy with something, rather than make excuses we need to apologise and work with them to see how we can do better next time.

COURAGE – Enables us to develop as a service, and gives our staff the personal strength and vision to innovate and embrace new ways of working, and safeguard the best interest of clients, to speak up when something is not right.

COMMITMENT – As a social enterprise we are committed to ensuring all surplus is reinvested to run and improve our services, enhancing care, ensuring our staff receive a London Living Wage and ongoing professional development. Through our commitment in tacking discrimination and inequality in all the services areas for which we will be responsible for, including our roles as employers, MHW-CIC is committed to targeting our efforts to secure fairness and equitable outcomes with all the clients we aim to serve. MSH will work in partnership with local government, and other healthcare and support services to pool information and resources to ensure that there is equality of opportunity and access to services.

Our recruitment strategy is based around hiring a local workforce, and providing a flexible range of opportunities to support into work those individuals who might otherwise find it difficult to access health and social care employment. MSH seeks to ‘build’ teams of nurses and Health Support Personal Assistants (HSPAs) around clients and patients, within a neighbourhood, especially those within our private home care and MSH Clinical Trials divisions. This ensures consistency of care provider for the patient and better supports flexible working for our staff. We support volunteering opportunities for graduates within our MS at Home Companions Programme and work placements for college students in partnership with Inspire! Education Business partnership. As a registered London Living Wage employer we provide our employees with the financial support that they require by paying the London Living Wage. Health & wellbeing are the core principles of our organisation and strive to ensure that they are integral across all our divisions.